Shipping policy
Last updated: 10 September 2026
Where we ship
Salvida ships Australia-wide and to New Zealand, the United Kingdom, the United States, Canada, the European Union and beyond. If you're outside Australia, please order directly through salvida.au rather than through our Amazon Australia listing, which only ships within Australia.
Processing times
We aim to pack and dispatch all orders within 48 hours. Please allow extra time for dispatch during holiday and sale periods.
Delivery times
Once dispatched, orders typically arrive within:
- Australia: 2 to 5 business days
- New Zealand: 4 to 7 business days
- Asia: 7 to 10 business days (varies by destination)
- United States: 7 to 10 business days
- Canada: 7 to 10 business days
- United Kingdom: 7 to 10 business days
- European Union: 10 to 15 business days (varies by country)
- Rest of world: 10 to 25 business days
These are estimates only. Actual delivery times may be longer due to customs processing, remote or regional delivery, or factors outside Australia Post's control.
Shipping costs
Free shipping:
- Australia and New Zealand: free on orders of $80 AUD or more (or the local currency equivalent)
- All other countries: free on orders of $120 AUD or more (or the local currency equivalent)
For orders that don't qualify for free shipping:
- Australia: $9 AUD flat rate
- New Zealand: $12 AUD flat rate (or the local currency equivalent)
- All other countries: $20 AUD flat rate (or the local currency equivalent)
PO boxes
Yes, we deliver to PO boxes.
Carriers and packaging
All orders are shipped via Australia Post or courier. We package every order to arrive safely, using packaging that's 100% biodegradable or recyclable, to keep both your order and our footprint in good shape.
Customs, duties and taxes
International orders may be subject to customs fees, import duties, taxes or handling charges on arrival in the destination country. These aren't included in your order total or shipping fee and are the recipient's responsibility. As fees vary by country, we recommend checking your local import requirements before ordering. Salvida isn't responsible for covering or reimbursing any charges applied by customs authorities or delivery providers.
Order tracking
You'll receive a confirmation email with tracking details once your order ships.
Missing, damaged or incorrect items
Our orders are packed by real humans, so while it's uncommon, mix-ups can happen. If something's wrong with your order, email us at hq@salvida.au and we'll sort it out as quickly as we can.
Returns and refunds
For information on returns, refunds and our Skin-Friendly Promise, see our refund policy.
Questions
If you have any questions about shipping, get in touch at hq@salvida.au or visit our contact page.
